Facilitating Feedback Exchange Through Social Software

Emanuel Stoeckli
Visiting Researcher/ Research Associate


(2019). Looking Beneath the Tip of the Iceberg: The Two-Sided Nature of Chatbots and Their Roles for Digital Feedback Exchange. ECIS 2019 Proceedings (forthcoming).


(2019). Not All Reviews Are Equal - A Literature Review on Online Review Helpfulness. ECIS 2019 Proceedings (forthcoming).


(2019). Digital Feedback for Digital Work? Affordances and Constraints of a Feedback App at InsurCorp. Wirtschaftsinformatik 2019 Proceedings.

Project UNISG Alexandria

(2018). Exploring Affordances of Slack Integrations and Their Actualization Within Enterprises - Towards an Understanding of How Chatbots Create Value. Proceedings of the 51th Hawaii International Conference on System Sciences (HICSS 2018).

PDF Project DOI ScholarSpace UNISG Alexandria

(2017). Capturing Functional Affordances of Enterprise Social Software. Proceedings of the 23rd Americas Conference on Information Systems (AMCIS 2017).

PDF Project AIS eLibrary UNISG Alexandria