Enterprise Social Software

Exploring Affordances of Slack Integrations and Their Actualization Within Enterprises - Towards an Understanding of How Chatbots Create Value

The rise of chatbots poses new possibilities to link social interactions within instant messengers with third-party systems and business processes. While many companies use chatbots within the enterprise in the form of Slack apps and integrations, …

Capturing Functional Affordances of Enterprise Social Software

Over the last decade, a plethora of Enterprise Social Software (ESS) has emerged in various shapes, yet difficult to compare what they enable or constrain their users to do. Neither the prior frameworks nor the ambiguous concepts shed light on the …